How to Claim
A clear, straightforward claims process designed to support you through a difficult time with clarity and care.
In an emergency: Contact us immediately. Do not delay notifying us in the event of a life-threatening situation, accident or sudden illness.
5 Steps to Your
Claim Settlement
Notify Us Immediately
Contact our claims team as soon as an incident occurs. Prompt notification is a policy requirement.
Submit Documentation
Provide all supporting documentation including veterinary reports, proof of ownership and identification records.
Veterinary Assessment
Where applicable, an independent veterinary assessment may be required to confirm the nature of the condition.
Claims Review
Our specialist claims team reviews all submitted information and documentation.
Settlement
Upon approval, payment is processed promptly in accordance with your policy schedule.
What to Prepare
🗂️ For All Claims
- ✓ Your policy number and schedule
- ✓ Completed claims notification form
- ✓ Horse identification (passport or microchip)
- ✓ Vaccination records showing current status
🏥 For Injury/Illness Claims
- ✓ Full veterinary report and diagnosis
- ✓ Treatment history and invoices
- ✓ Prognosis and recommended treatment plan
- ✓ Photographs of injury where applicable
💀 For Mortality Claims
- ✓ Veterinary certificate of death
- ✓ Post-mortem examination report (required)
- ✓ Disposal or burial confirmation
- ✓ Original purchase documentation
Need to Submit a Claim?
Contact our dedicated claims team immediately. We're here to guide you through every step of the process.